Job Summary:  Defines overall strategy for all IT Projects, Technology and Support Services for the business unit.  Supervises and coordinates activities of team who provide problem-solving support to computer users.  Responsible for the availability of all IT Infrastructure and the effective tracking and management of multiple tasks from occurrence through response and recovery.

Required Qualifications:

• Proven track record within the hospitality industry.
• Bachelor’s degree or a minimum of five years related experience and/or training; or equivalent combination of education and experience.
• Strong understanding of IT Infrastructure.
• Strong understanding of Operational Services Delivery and Management.
• Strong understanding of IT Policies and Procedures as they relate to Change, Incident, Problem, Project and Security management.
• Proven proficiency in managing Capital and Operating Budgets.
• Demonstrated expertise in a variety of IT concepts, practices and procedures.
• Excellent interpersonal skills.
• Strong written and verbal communication skills.
• Experience in working within cross-functional environments.
• Understanding of critical IT systems.
• Proven ability to focus on essential issues and increase efficiency and effectives of service organization.
• Frequent travel as required.

Details